Technical Support - User Stories
User Stories from around the world (UK, USA, Japan, Ireland, Australia, New Zealand, Sweden & Singapore) and in many sectors (Financial Services, Manufacturing, Media, Retail, Energy & Government) where our products and services have successfully been used to develop and deploy mission critical knowledge-based systems. Many of these have since appeared in the press.
The Director of Customer Service Technologies at AOL Europe explains how they use Knowledge Builder for telephone technical support in call centres.
National Semiconductor Manufacturing (Singapore)
eDiagnostics - Knowledge sharing to improve maintenance efficiency in a semiconductor manufacturing plant.