User Stories


User Stories from around the world (UK, USA, Japan, Ireland, Australia, New Zealand, Sweden & Singapore) and in many sectors (Financial Services, Manufacturing, Media, Retail, Energy & Government) where our products and services have successfully been used to develop and deploy mission critical knowledge-based systems. Many of these have since appeared in the press.
Arneg Group - Italy
Alberto Bortolin, of Data Consult Sistemi Informativi, describes why the Arneg Group, one of the world's largest manufacturers of commercial refrigeration and shelving units for supermarkets, chose eSales Configurator.
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South Hams District Council - England
The Devon council describe their online Expert Planning System developed using Knowledge Builder.
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Kroll OnTrack Legal Technologies
Martin Baldock Operations Director at Kroll OnTrack Legal Technologies introduces the use of data mining techniques as tools for Internal Auditing & Business Risk Analysis.
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AOL Europe
The Director of Customer Service Technologies at AOL Europe explains how they use Knowledge Builder for telephone technical support in call centres.
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TeleCheque - Brazil
XpertRule partners in Brazil, SCI and Advizes Institute develop an integrated Cheque Acceptance Expert system for Telecheque.
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Alexander Dennis
The Engineering Manager at Alexander Dennis explains why eSales Configurator was chosen to build a configure-to-order sales system for bus chassis.
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Australian Taxation Office
The Project Manager for Expert Systems at the Australian Taxation Office explains how they are using XpertRule® to develop an Expert Taxation System and a Baby Bonus Expert System.
 
National Semiconductor Manufacturing (Singapore)
eDiagnostics - Knowledge sharing to improve maintenance efficiency in a semiconductor manufacturing plant.
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The Gas Research and Technology Centre
Data mining is helping to cut the cost of gas drilling at British Gas plc.
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Hibernian (Ireland)
How to achieve Business Process Re-engineering (BPR) by Hibernian Life & Pensions (Ireland), using knowledge based systems and data mining. Hibernian Life & Pensions (Ireland) were previously known as Norwich Union Life & Pensions (Ireland).
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GE Capital Global Consumer Finance
Striking commercial gold with data mining.
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Department of Industry and Fisheries, Tasmania
Threatened Fauna Adviser for forestry companies and contractors. More Info

Work and Income New Zealand
WINZ is the New Zealand Social Welfare Department, where 3000 staff use an XpertRule® Expert Calculator to deal with questions of eligibility, allowances and benefit amounts.
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Traversum AB
An expert system built in Sweden to advise on how to deal in stocks and shares in Europe.
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Department of Industry and Fisheries, Tasmania
The Tasmanian Government uses expert systems to assist the delivery of information to farmers.
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Hosokawa Micron
An industry leader in the supply of powder & particle processing plants uses embedded data mining to provide process improvement systems to their world-wide customers.
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Misselbrook and Weston stores
M+W convenience stores use XpertRule® to help detect in-store fraud.
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Rockwell Aerospace and NASA
Rockwell's Space Systems Division have used XpertRule® to build an expert system for NASA to advise on contamination control.
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Health Benefits
The New Zealand Government's Health Ministry has gone live with a new computer system using XpertRule® as a "rules engine", designed to ensure all claims can be lodged online and processed automatically as they are received.
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United Distillers & Vintners
How the genetic algorithm capabilities of XpertRule® software are used to optimize (minimize) the movements of whisky casks required to produce quality blends at United Distillers & Vintners in Scotland.
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ICI and Carlsberg Tetley
ICI's Thornton Power Station and the Carlsberg Tetley brewery are looking at data mining to reduce levels of energy consumption. The pilot projects are part of the UK Department of Environment's "Best Practice" programme.
Visit the web site of Knowledge Process Solutions to see the latest news on these projects and for more data mining stories in the Energy and Process Industries.
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The Leeds Building Society
How the Leeds Building Society (now part of HBOS plc) got to grips with mortgage arrears by using data mining.
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Elf-Atochem North America
This company, which is part of the petroleum giant Elf-Aquitane SA, has released Rilsan® Advisor, an expert system product guide for use by their technical sales and marketing people.
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Channel 4 TV
How XpertRule® is used to sequence commercial breaks at one of the UK's most respected television companies, using genetic algorithms. More Info
Swedish Marines
Establishing "fitness for purpose" within the Swedish Marines.
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Heureka
The Swedish Board for Industrial Development developed an expert system for evaluating product ideas.
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VAT in Sweden
A Swedish VAT (Value Added Tax) tax advisor and training system.
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Meiji Mutual Life Insurance
The Meiji Mutual Life Insurance Company of Japan built a Life Insurance Plan Selection expert system.
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Tokyo Nissan
The giant Nissan Automobile Company explain how they built an intelligent "Car Selection System" using XpertRule®.
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Ebara Manufacturing
Japan's largest general pump maker uses a knowledge based system to match their range of 3000 wind and water pumps to the exact requirements of their customers.
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The following are links to various articles published on the World Wide Web, where authors refer to their use of XpertRule Software in a wide range of knowledge-based projects.

The Use of a Computer-Based Decision Support System Facilitates Primary Care Physicians’ Management of Chronic Pain
http://www.anesthesia-analgesia.org/cgi/content/full/93/3/712


A Decision Support System for Licensing Sewage Discharges to Aquatic Environments: Development and Demonstration
http://wqonline.info/Documents/ConfPaper_MOD_ramsay_2.pdf


A Fuzzy Expert System for Mutual Fund Selection
http://ieeexplore.ieee.org/Xplore/login.jsp?url=/iel3/4942/13619/00625832.pdf?arnumber=625832


An Expert System to Improve the Efficiency of the Construction Process
http://www.rics.org/NR/rdonlyres/75E0FA34-167C-47FB-A57B-55A0BF25AA33/0/
CONBPS_An_expert_system_to_improvethe_efficiency_of_the_construction_process_20030331.pdf



Computer-based Decision Support for Pediatric Asthma Management: description and feasibility of the Stop Asthma Clinical System
http://jhi.sagepub.com/cgi/reprint/12/4/259.pdf


Creating a Code Inspection Model for Simulation-based Decision Support
http://prosim.pdx.edu/prosim2003/paper/prosim03_neu.pdf


Decision Support System for Developing Community Driven Water Quality Monitoring Plans
http://wqonline.info/Documents/ConfPaper_MOD_tennakoon_cawley.pdf


Development of Construction Best Practice Expert System
http://www.arcom.ac.uk/workshops/01-Loughborough/08-Poon.pdf


Knowledge-based System for Structured Examination, Diagnosis and Therapy in Treatment of Traumatized Teeth
http://www.blackwell-synergy.com/doi/abs/10.1034/j.1600-9657.2001.170102.x?journalCode=edt


Machine Learning Methods Applied on Dental Fear and Behavior Management Problems in Children
http://www.informaworld.com/smpp/520969369-17101541/content~content=a713790132~db=all


Modelling Human Decision-Making
http://ducati.doc.ntu.ac.uk/uksim/ESM2003/Papers/Track-OR/Stewart%20Robinson/paper.pdf


A Bamboo Building Design Decision Support Tool
http://alexandria.tue.nl/extra2/200213813.pdf


A Rule-based Fuzzy Reasoning System for Assessing the Risk of Management Fraud
http://www.ingentaconnect.com/content/jws/isaf/1998/00000007/00000004/art00158


Fertiliser Adviser Crops: an Expert System for Tasmanian Crops
http://www.regional.org.au/au/asa/2001/3/c/gillard1.htm


Genetic Algorithms Application and Testing for Equipment Selection
http://www.pubs.asce.org/WWWdisplay.cgi?9900604


Development of a Decision Support System for Water Quality Managers: Concepts and Structure
http://www.mssanz.org.au/simmod05/papers/C4-01.pdf


Designing a Knowledge-Based System for the Web to Support Consumers’ Online Decisions
http://people.uleth.ca/~zahir/ICCIT2002_zahir.pdf

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