- A software technology for building problem
diagnostic and resolution systems
- Captures and applies verified support knowledge and
business rules
- Reduces support costs and improve customer satisfaction
- Provides multi channel customer support
- Reduces problem resolution time and increases first
time resolution
What makes XpertRule eService Unique?
- Captures best practice problem diagnostic
and resolution trees and flows
- Dynamically optimizes (re-orders) diagnostic and resolution
flows/trees according to their historic
effectiveness
- Same knowledge base serves all channels of support (telephone,
web self-service, email and chat)
- Facilitates the direct transfer of a support call between
channels complete with session history
- A unique highly scalable multi-channel knowledge deployment
architecture
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