White Papers

Business Rules Automation
Knowledge Builder for eBusiness	a paper on using XpertRule Knowledge Builder to build knowledge powered eBusiness systems.
Capturing Knowledge	the ways of representing, encapsulating and structuring knowledge.
Using Decision Trees	the advantages of using decision trees for the representation of logic in knowledge based systems.
Fuzzy Logic in Knowledge Builder	a paper on how fuzzy logic can be used in XpertRule Knowledge Builder.
Genetic Algorithm Optimization	a paper by Dr Al-Attar discussing the finding of optimal solutions using a hybrid GA-Heuristic Search Strategy.
Data Mining & Rules Discovery
Data Mining with XpertRule Miner	a paper providing an overview of data mining.
Data Mining - Beyond Algorithms	a paper on today's issues in data mining from Dr Akeel Al-Attar.
Product Configuration
Knowledge Builder for Product Configuration	a paper on building and maintaining knowledge-based configuration applications using XpertRule Knowledge Builder.
Customer Service Resolution Management
The Future of Customer Service	a paper on the future of customer service in a modern contact centre.
Automating Technical Support Knowledge	a paper on XpertRule eService.